Type(s) of data subject | Categories of personal data | Purpose of processing | Lawful basis |
---|---|---|---|
Customers, their employees and contractors | Contact information, including: Name, address, telephone number and e-mail address Communication data including e-mail communication, text and other messaging services Financial data including some limited bank account and payment card details Transaction data including details about payments to and from customers | Provision of products and/or services Transactional and security purposes | Necessary for the performance of a contract |
Customers, their employees and contractors | Contact information, including name, address, telephone number and e-mail address | Marketing communications, including competitions | Consent OR Soft opt-in in case of existing or previous customers and those enquiring about our products and/or services |
Suppliers, partners, freelancers and contractors subcontractors and their employees | Contact information, including name, address, telephone number and e-mail address; bank details | To enable compliance with obligations under relevant contracts, including processing order, refunds, logging and payment of invoices. | Necessary for the performance of a contract |
Business contacts and potential customers | Contact information, including name, company name, job position, address, telephone number and e-mail address, including those available via business networking websites, such as LinkedIn | Business networking and marketing | Legitimate interests of all parties 1. Our and our business contacts’ legitimate interests in order to network in the context of business and provide some marketing information. 2. It is necessary to exchange, keep and otherwise process contact information in order to network in the context of business and provide marketing information. 3. There is normally a positive action taken by all parties to provide their contact details during networking with the expectation that such contact details, including personal data, may be used by the recipient for business networking. For marketing - using personal data made by the data subject in his or her business capacity public by placing their personal data in the public domain the data subject may reasonably expect a certain amount of marketing material. If we collect personal data for marketing purposes in this way, we will always provide a link to our privacy policy and give an opportunity to object to receiving further marketing from us with our every marketing communication. |
Potential customers | Personal data in business capacity: Contact information, including name, company name, job position, address, telephone number and e-mail address, including those available via business networking websites, such as LinkedIn or business services such as Experian | Marketing, including mailing, emailing and telemarketing | Consent, as obtained by third parties for our benefit, or legitimate business interests. Where legitimate interests are used personal data is obtained in the business capacity from publicly available sources. We use B2B marketing lists provided by Selectabase Ltd and other reputable UK based providers on the basis of their standard terms and conditions that incorporate data protection obligations on both us and the provider. |
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law. Our general data retention period is 7 years for legal and accounting purposes but we will generally keep your personal data for only as long as we need it, in accordance with our data retention procdures, and we will conduct regular reviews to ascertain whether we need to keep your personal data.
Who else can access your Personal Data
We are allowed to disclose your information in the following cases:
We may contract with third parties to supply our services to you on our behalf. These may include payment processing, search engine facilities, web hosting, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:
- Xero and other accounting and invoicing services, as may be required for our compliance with statutory obligations and financial calculations – identity, contact, financial and transactional data
- Email/webmail, IT and hosting services providers, as may be necessary for the provision of their services to us – identity data, contact data, financial data, transaction data, technical data, profile data, usage data and/or marketing and communications data
- Payment processing companies, as may be necessary for the provision of their services including to be able to process debit and credit card payments – identity data, contact data, financial data and transaction data
- Banks, as may be necessary for the provision of their services to us - identity data, contact data, financial data and transaction data
- Insurance companies, as may be necessary for the provision of their services to us - identity data, contact data, financial data and transaction data
- Debt collection agencies, as may be necessary for the provision of their services to us - identity data, contact data, financial data and transaction data
- Mailchimp and other marketing services/ CRM providers, as may be necessary for the provision of their services to us - identity data, contact data and transaction data
- Social media platforms, such as Facebook, LinkedIn, Instagram and others, to collect initial contact details of a potential customer – identity data and contact data
- Businesses that analyse traffic visiting our site and to support users – identity data and contact data
- Telecommunication services providers, as may be necessary for the provision of their services to us - identity data, contact data, financial data, transaction data, technical data, profile data and usage data
- Parcel tracking services providers, as may be necessary for the provision of their services to us – identity data, contact data and transaction data
- Other services providers, including law firms and documents services – identity data, contact data, financial data and/or transaction data as may be required for the provision of the relevant services
- Governmental authorities, as may be necessary in order for us to comply with statutory requirements and official requests – identity data, contact data, financial data, transaction data, technical data, profile data, usage data, marketing and communication data.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law.
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use usernames, passwords, encryption, anonymising, pseudonymising and other measures where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
We will generally store your personal data within the UK or the European Economic Area (EEA) and we may transfer your collected data to storage or companies based outside of the UK and EEA. It may be processed outside the UK and EEA as may be necessary to provide our products and/or services to you, to deal with payment, or if we have your consent.
We will only transfer your data to countries that are deemed to have an adequate level of protection of personal data by the European Commission; or we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe, such as the relevant version of the Standard Contractual Clauses.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.