By Jacqueline Gyer
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16 Sep, 2019
How these 4 issues with product souring and import services from China to the Uk, are posing problems for big e-commerce businesses. Within the past decade, there has been an increasing demand for product sourcing and product import from China. More people and businesses within the U.K are opting to source products and import them from China, primarily because it’s cheaper to mass produce but also because the high quality is now a given. However, alongside this demand means a growing number of issues and challenges within the international sourcing and import business, with many large businesses often falling short of the expectations that their customers expect. DAMAGED OR WRONG GOODS One of the key problems that large e-commerce businesses appear to have is the damage or supply of the wrong goods. The biggest complaint amongst the industry is the incorrect handling of products or wrongly allocated products, especially in regard to larger sourced items such as furniture. Recently, DHgate came under fire for its handling of damaged goods disputes – with many not receiving adequate refunds after their products arrived in a damaged state. This appears to be a common problem amongst the larger scale e-commerce industry, particularly when dealing with product sourcing and import services from China. SPEED OF DELIVERY Another area with large businesses, who are dealing with importation services and product sourcing, have is the issue with speed of product delivery from China to the UK. A top complaint towards large-scale product sourcing and importing companies is the amount of time it takes for a shipment to arrive at its destination. Whilst in the past several years the length of time it takes has reduced significantly, it appears that larger companies in particular are struggling to speed up their process.